Welcome to Cares Derma! We are committed to providing a smooth and reliable shipping experience for our valued customers. Below you will find details about our shipping policy for our skincare products. Shipping Methods & Delivery Times
We offer a variety of shipping options to accommodate your needs:
Standard Shipping: Delivery Time: 5-7 business days
Cost: Free for orders over Rs. 500; Rs. 50 for orders under Rs. 500
Express Shipping:Delivery Time: 2-3 business days
Cost: Rs. 150
Overnight Shipping:Delivery Time: 1 business day
Cost: Rs. 300
Note: Orders must be placed by 12 PM for same-day dispatch
Order Processing Time
Orders are typically processed within 1-2 business days.
Orders placed after 12 PM on Fridays, or during weekends and holidays, will be processed on the next business day.
Shipping Restrictions
We currently ship only within India.
We do not ship to P.O. Boxes or military addresses.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
You can track your order through our website or the courier’s website using the provided tracking number.
Delays & Issues
While we strive to deliver your orders within the specified timeframes, delays may occur due to unforeseen circumstances such as weather, customs, or carrier delays.
If your order is delayed beyond the expected delivery date, please contact our customer service team at caresderma@gmail.com or 86 52 312 344
.
Shipping Address Changes
If you need to change your shipping address, please contact us immediately after placing your order.
Address changes cannot be made once the order has been dispatched.
Damaged or Lost Packages
If your package is damaged during transit, please contact us within 48 hours of receiving the item to initiate a return or replacement.
If your package is lost, please contact us as soon as possible so we can investigate and resolve the issue.
